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Repair Technician – Tunbridge Wells

Job Role

We’re looking for someone with an understanding in software and hardware for Apple macOS & iOS, Windows computers and Android phones as well as an interest across all technology brands. As a repair technician, you will provide the essential role of not only repairing computers, phones and tablets, but also providing support to customers.

You will be responsible for

  • Hardware repairs

  • Software support

  • Answering email, telephone and in-store customer queries

  • Booking in workshop repairs

  • One to one customer training sessions

  • Maintaining the cleanliness of the workshop and retail areas

Skills & Experience

Although we are able to provide on the job training, it is still important for you to have the following:

  • An understanding of computers, phones and tablets, both hardware and software

  • A good telephone manner

  • Good written communication skills

  • The ability to manage your time between priorities

  • Be confident in a face-to-face environment

  • Be patient, maintaining a cool head, even when dealing with less technologically-minded customers

  • Preferably a full driver’s license

Location & Commitments

  • Permanent full-time role split between our Tunbridge Wells and Sevenoaks shops, 5 days a week 9:00-18:00

  • The position is retail based so you will be required to work on any day between Monday and Saturday

Job Benefits & Perks

  • £20k+ starting salary depending on experience

  • Annual leave scheme which scales up based on employment term (+never work a birthday again!)

  • Company pension scheme via NEST

About Us

Fixio is a company that has been providing jargon free, honest computer support for over fifteen years. Since our launch as MacMan in 2006 we’ve expanded to four retail stores in Tunbridge Wells, Sevenoaks, Brighton and Crawley. We also provide our customers with on-site visits, remote support and online sales through our web-store.